Crystal, the lovely young lady working behind the counter is an absolute Angel, after sitting for an hour waiting for laundry to dry & unfortunately finding out the machine was faulty,
Feeling pretty stressed, I approached Crystal who instantly tried her best to assist, calling her manager to find ways to help made all the difference.
It’s about bothering to care and having an understanding of a customer's needs,
She singlehandedly promoted a positive, helpful and friendly experience. Crystal is an asset to any business, she’s a real gem!
I also noticed other customers were happy with the service she provided.
A very tired, slightly less grumpy,
post night shift nurse. Xx